Shipping & Returns

Last updated: 7 November 2026. Delivery within Australia We currently ship within Australia. Standard shipping is A$12 per order, with free standard shipping when the product subtotal is A$150 or more. The delivery charge and total payable are shown before payment. We aim to dispatch paid orders within 1–3 business days. Business days are Monday to Friday, excluding Victorian public holidays. Dispatch is the time we take to prepare and send your order; the carrier's delivery time is additional. We will contact you if dispatch is delayed. Delivery estimates are not guaranteed arrival dates. Tracking details are provided when available. Please check your address before paying. For an address correction, cancellation request, missing parcel or delivery problem, email sales@robuvi.com.au with your order number. Changes depend on whether the order has already been dispatched. 14-day change-of-mind exchanges For a non-faulty item, contact us within 14 days of delivery to request an exchange. We offer exchanges, rather than change-of-mind refunds. Items must be unused, unworn and unwashed, with tags attached and any blouse piece uncut. You pay return postage and the cost of sending the replacement. Contact us before posting anything. We will confirm the replacement, stock availability, return instructions, delivery cost and any price difference first. Do not return an item until we have confirmed the exchange. If no suitable replacement is available, we cannot accept a change-of-mind exchange; please keep the original item. Once an eligible return has been received and inspected, we will arrange the agreed replacement. Faulty, damaged or misdescribed items Australian Consumer Law guarantees apply. For a major problem, you may choose a refund or replacement. Other problems may require a repair, replacement or refund, as the law provides. These rights also apply to sale items and are not limited by our 14-day exchange policy. Contact us with proof of purchase and a description of the problem; photos can help assessment. Original packaging, tags and unused condition are not conditions of a valid consumer-guarantee claim. We reimburse reasonable return costs when a problem is confirmed, so keep postage receipts. Email us before posting so we can give you the correct return address. Refunds are made to the original payment method where possible. Your payment provider and bank determine when the funds appear. Our policies do not exclude rights or remedies that cannot lawfully be excluded. More information is available from the ACCC .